Customer Service Officers, Executives, Supervisors, Team Leader who wish to improve their communication with internal and external customers.
This is a highly interactive workshop where the participants are required to participate actively to maximize their learning. This workshop will involve videos, individual, paired and team presentation work, self-reflection and translation into actual action plan that they can use after the training.
Module 1: Value of Customer Service
Module 2: (STANDARD) What is Customer Service Excellence
Module 3: What Kind of Customer Service Creates Value
Module 4: Creating the Ideal Experience
Module 5: Communicate and Connect with Customers
Module 5: Managing Customer’s Complaint
Module 6: Role Play in Different Scenarios
Module 7: Summary and Take Away Action Plan