This two-day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled, in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.
Lecture, role playing, case studies, management games and group dynamic.
Module 1 – What Makes a Successful Secretary?
Module 2 – Understanding Your Manager’s Role
Module 3 – Practical Time and Self-management
Module 4 – Communicating Effectively through Assertiveness
Module 5 – Handling Difficult Behaviours, People & Situations
Module 6 – Personal Development