Ismail bin Hashim

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • HRDF Approved & Claimable

Course Objectives

  • Carry out their daily tasks objectively and more competently in line with the vision and mission of the organization
  • Plan their daily tasks in a more systematic way and using the resources more efficiently and effectively
  • Carry out their responsibilities towards the organization with greater commitment in line with the challenges of the workplace today
  • Enhance the communication effectiveness with the customers – both external and internal and practicing the principles and concept of quality in every activity that they do at the workplace
  • Add value and enhance additional skills such as doing analysis for business and consequently contribute to the growth of the organization

Target Audience

This program is suitable for all secretaries and personal assistants who are directly involved in the day-today operation of the office


This stimulating program will maximizes the understanding and learning through an “experiential learning” and “learner-centered” approach is used throughout the program including interactive lectures, role plays, group discussions, team activities and case studies

Course Modules

  • Module 1 – The Organisation and Me
  • Module 2 – Roles and Responsibilities of A Secretary and PA
  • Module 3 – Planning Work and Resources
  • Module 4 – The Concept of Quality and the Customer
  • Module 5 – Enhancing Communication Effectiveness
  • Module 6 – The Need for Personal Development

Contact us for more information


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