Mathy Randhawa

  • 4 hours of Live Online / Virtual Training
  • E-WorkBook
  • Pre & Post Assessment
  • E-Cert
  • 30 Days of Email Support​
  • HRDF Approved & Claimable

Course Objectives

This course not only covers the basics of how to improve your email writing skills but also how to achieve the right result from your written correspondence.

Participants will learn how to:

  • Structure your email effectively
  • Avoid common grammatical mistakes
  • Write in a clear, concise style
  • Get your message across convincingly
  • Give your business documents that final polish before you send

Target Audience

Perfect for those who wish to improve their effectiveness at writing emails.


This Live Online / Virtual Training session will be conducted via a Live Streaming Platform in which the trainer will use interactive lecture and slide presentation to cover the modules stated below.

Course Modules

  • Module 1: Email Writing
    – General principles of writing
    Clarifying your objective – know where you’re going and you’ll know when you’ve arrived
    Who is going to read your document? Knowing your reader helps you pitch your message
    – Good writing techniques for business correspondence
    Structuring your text – layouts to support content and draw the reader in
    How to ask for things without starting a long sequence of replies to replies
    How to give bad news – being up-front and empathising
    Responding to complaints – when you are at fault; when you wish to make a concession; standing firm; what to avoid
    Writing complaint email – useful phrases
  • Module 2: Structure & Organisation of different types of emails. 4 Point Plan structure.
    – Editing your work
    A top-down approach to improving text – edit like a reader
    Effective transitions – holding the flow of thought
    Polishing your grammar and punctuation – common mistakes and things that make some people go mad

Contact us for more information


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