Sales Personal, Operations Managers of Retail Outlets
Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include modelling, games, simulations, metaphors, role plays, projects, individual reflections, group discussions, and physical activities.
Module 1: The Evolution of Customer Service in the Retail Industry
Module 2: The Consumer Psychology
Module 3: Transparency When Dealing with Customers
Module 4: Handling Consumer Objections & Identifying Buying Signals
Module 5: Principles of Service Recovery in the Retail Industry
Module 6: The Way Forward – Building A Customer Centric Culture