• 8 hours of Live Online / Virtual Training
  • E-WorkBook
  • E-Cert

Course Objectives

  • The background to ISO/IEC 20000

  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification

  • The key terms and definitions used

  • ITSM general principles

  • The structure and application of ISO/IEC 20000-1

  • The requirements of ISO/IEC 20000-1

  • Applicability and scope definition requirements

  • The purpose of internal and external audits, their operation and the associated terminology.

  • The operation of the APMG Certification Scheme

  • The relationship with best practices and related standards – specifically ITIL, ISO 9001 and ISO/IEC 27001`


Candidates are required to have a minimum of three years’ experience of auditing in an IT environment since the course does not cover generic principles of Management System auditing

Target Audience

  • This course is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT Service Management Systems for conformance with the ISO/IEC 20000 standard.


Quint’s 2-day ISO/IEC20000 Auditor Course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit

The course introduces both theoretical and practical knowledge to course participants

They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization.



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