The background to ISO/IEC 20000
The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification
The key terms and definitions used
ITSM general principles
The structure and application of ISO/IEC 20000-1
The requirements of ISO/IEC 20000-1
Applicability and scope definition requirements
The purpose of internal and external audits, their operation and the associated terminology.
The operation of the APMG Certification Scheme
The relationship with best practices and related standards – specifically ITIL, ISO 9001 and ISO/IEC 27001`
Candidates are required to have a minimum of three years’ experience of auditing in an IT environment since the course does not cover generic principles of Management System auditing
Quint’s 2-day ISO/IEC20000 Auditor Course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit
The course introduces both theoretical and practical knowledge to course participants
They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization.