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Roziana

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • HRDF Approved & Claimable

Course Objectives

Upon completion of this program, the participants will be able to:

  • Identify common communication problems that may be holding them back.
  • Develop skills in asking questions.
  • Identify what their non-verbal messages are telling others.
  • Develop skills in listening actively and empathetically.
  • Review the different types of business writing
  • Learn how to write effectively to different receivers
  • Understand the importance of planning in business writing
  • Develop a smarter action plan to enhance personal skills

Target Audience

This program is suitable for junior-level staff, new executives and mid-management, and anyone else who wants to refresh their communication and writing skills.

Methodology

This stimulating program will maximize understanding and learning through power point slides, participants’ handbooks, small group exercises, role-plays, case studies suitable for the audience group and a smarter personal action plan.

Course Modules

  • Module 1 – Starting Off: Understanding Communication
  • Module 2 – The Basics: Commandments of Positive Relationships
  • Module 3 – Self-Awareness: Knowing Your Fears
  • Module 4 – Road Blocks: Identifying Communication Barriers
  • Module 5 – The Dance: Asking Questions and Listening For Answers
  • Module 6 – Body Language: Communicating Without Saying a Word
  • Module 7 – Self-Image: Understanding What Your 3as Say about You
  • Module 8 – Types Of Writing
  • Module 9 – Similarities and Differences
  • Module 10 – General Rules to Better Writing
  • Module 11 – Types Of Complex Business Writing
  • Module 12 – Types of Non-Complex Business Writing
  • Module 13 – Personal Action Plan: Be Smarter

Contact us for more information

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