• 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • HRDF Approved & Claimable

Course Objectives

Upon completion of this program, the participants will be able to:

  • Identify common communication problems that may be holding them back.
  • Develop skills in asking questions.
  • Identify what their non-verbal messages are telling others.
  • Develop skills in listening actively and empathetically.
  • Review the different types of business writing
  • Learn how to write effectively to different receivers
  • Understand the importance of planning in business writing
  • Develop a smarter action plan to enhance personal skills

Target Audience

This program is suitable for junior-level staff, new executives and mid-management, and anyone else who wants to refresh their communication and writing skills.


This stimulating program will maximize understanding and learning through power point slides, participants’ handbooks, small group exercises, role-plays, case studies suitable for the audience group and a smarter personal action plan.

Course Modules

  • Module 1 – Starting Off: Understanding Communication
  • Module 2 – The Basics: Commandments of Positive Relationships
  • Module 3 – Self-Awareness: Knowing Your Fears
  • Module 4 – Road Blocks: Identifying Communication Barriers
  • Module 5 – The Dance: Asking Questions and Listening For Answers
  • Module 6 – Body Language: Communicating Without Saying a Word
  • Module 7 – Self-Image: Understanding What Your 3as Say about You
  • Module 8 – Types Of Writing
  • Module 9 – Similarities and Differences
  • Module 10 – General Rules to Better Writing
  • Module 11 – Types Of Complex Business Writing
  • Module 12 – Types of Non-Complex Business Writing
  • Module 13 – Personal Action Plan: Be Smarter

Contact us for more information


Login with your social account


Don’t have an account with us?

Edit Profile


Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account


By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?